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FriPos FAQ (English)

FriPos is developed and operated by Soi Hub Co., Ltd. (Thai company registration 0505569016495, Chiang Mai). The free tier is 0 THB forever - not a trial, no credit card, no contract. Paid tiers are 299 / 499 / 999 THB per month. Below is the same set of questions in English.

Getting started

What equipment do I need? Do I have to buy a POS terminal?
No dedicated POS hardware. A phone (Android or iPhone) plus internet (shop Wi-Fi or mobile data) is enough - the register runs in the phone, straight from the browser with nothing to install. Add a printer later only if you want paper kitchen tickets or receipts.

How do I create a shop and start using FriPos?
Open fripos.app/start on your phone, accept the terms and tap "Create my shop". You get one shop link with a QR code; the same link opens both the register and the admin screen. Keep it in your own LINE chat - it is also how you prove you are the owner if you forget the PIN.

Do I need to download an app? Does the app cost money?
No download needed - it runs in the phone browser. The app version (Android) exists and is free too; web and app share the same shop and the same numbers, so you can mix them. Shops with a printer should use the app because it finds the printer by itself.

Does FriPos work on iPhone?
Yes. On iPhone use it straight from the browser (Safari) with no install, and add an icon to the home screen from the Share button. The app version is currently Android only.

How do I add a staff phone?
On the first phone's table map tap "Add 2nd device" (bottom right) to show the shop QR, then scan it with the new phone's camera - the same shop opens. The first time, you set a staff PIN (0000 or the owner PIN are not allowed). The free tier covers 2 devices.

What should I prepare before opening day?
Check in order: note the owner PIN and shop link, enter the menu, set the table count to match the shop, set up PromptPay (if you take QR), do a test print (if you have a printer), make sure every staff phone can open the register, then run one table from order to payment. One real rehearsal catches anything you forgot before a customer does.

Menu

Can I set up the menu from a photo instead of typing everything?
No typing needed. Photograph your current paper menu; the AI reads names and prices into a draft you can correct on the spot, then tap "Add to menu" - ready to sell in minutes. Admin → Menu → AI reads names and prices. On the free tier the AI reads 30 photos in total, and typing items in yourself stays free after that.

How do I switch from my current POS? Can I bring my menu over?
Create a shop at fripos.app/start, then in admin use "AI reads names and prices" on your existing menu - the AI reads names and prices in minutes. You do not have to send your menu file to anyone: you photograph it in your own admin screen. (The free tier reads 30 photos in total.) Since the free tier is 0 THB you can run it alongside your current system for a while first.

How do I change a price or a name? Can I add items one at a time?
Admin → Menu → tap the item → edit → Save; every device updates at once. Past sales keep the name and price at the time of sale, so old reports stay correct after a price change. To add a single item, tap "+ Add item" on the same screen.

An item is sold out - how do I hide it for now?
Don't delete it - mark it "sold out". On the register long-press the item and confirm, or in admin toggle Available/Sold out next to it. It greys out on every device at once, including the customer QR page; long-press again when it is back.

Daily operation

How do I log in to the register? What is the PIN?
Open the shop link (or the app) and enter your 4-digit PIN to reach the table map. Always use your own PIN, because cancellations, discounts and sales are recorded under the person who did them. At shift change, log out and let the next person log in with their own PIN.

How do I take an order?
Tap the customer's table → enter the number of guests → tap a category on the left, then tap items (each tap adds 1) → tap "Order" → confirm with the customer → "Send". The kitchen ticket prints (if a printer is connected) and every device sees it immediately; the running total stays at the bottom of the screen.

The customer wants to order more - what do I do?
Tap the same table (you see what was ordered), tap "Add", enter the items and send. The kitchen ticket prints only the new items and the total is combined automatically - no more stapling slips together.

A customer moved to another table - can the order follow?
Yes. Open the table → tap the table number at the top → choose the destination. Orders, guest count and total move together. If the destination table already has an order, the move is blocked so nothing mixes with another customer's bill.

How do I cancel an item that was already sent to the kitchen?
Open the table, tap "✕" on the item, choose the quantity and a reason, then confirm with a PIN (staff or owner). The record keeps when, which table, what, how much, why and who approved - so a cash drawer gap can be traced later. "Cancel all" (top right) clears a whole table; for a bill already paid see "I charged the wrong amount".

It says "This table is in use on another device" - what do I do?
While one device has a table open, other devices can't open the same table, so two phones never edit one table at once. It opens the moment the other side closes it; if someone left it open, the lock releases by itself - wait about a minute and tap again. Different tables can be used from any number of devices at the same time.

The internet dropped during service - can I keep selling?
App version: the register lives in the phone, so you keep ordering and charging; when you are back online it reconciles with the other devices by itself. Web version: if the shop Wi-Fi is down but mobile data works, just switch to 4G/5G. Data already entered is not lost in either case.

Another phone isn't updating and shows old data - what do I do?
Pull down to refresh, or close and reopen. Then check that the device is online (try opening any website); if the shop Wi-Fi is slow, switch to mobile data. Orders are not lost - they catch up as soon as the connection is back.

Checkout

Can I check out without a printer? Can I run paperless?
Yes. Tap "Check bill" and the same content as a paper bill fills the screen - hand it to the customer. Choose the payment method at the bottom; PromptPay shows a QR with the amount already filled in. Carts, stalls and counters can run this way with no printer at all.

How do I take PromptPay? Why must I photograph the slip?
Set your PromptPay ID once in Admin → Settings → PromptPay. At checkout choose "PromptPay" and a QR with the amount pre-filled appears, so the customer never types the amount. After the transfer, photograph the slip on the customer's screen with the button in the payment screen and confirm; the photo is stored with the sale for later checking, which is why confirming without it is not possible.

Can customers split the bill? Can one person pay first and the rest later?
Yes. In the payment screen tap "Split", enter the first person's amount, take it (cash or QR), then take the rest. If someone leaves early, tap "Hold" after the first payment; the table stays open as "partly paid", the others can keep ordering, and the next payment starts from the outstanding amount. Note: a bill with a discount applied cannot be split.

How do I give a discount?
Tap "Discount" at the top left of the payment screen, choose % or an amount, enter the number and confirm with a PIN (staff or owner). Who gave the discount, when and how much is recorded; removing a discount needs no PIN.

I charged the wrong amount and the bill is closed - can I cancel it?
Yes, after turning on "Allow cancelling a paid bill" in Admin → Settings (off by default). Then open "Receipts", find the bill and tap "Cancel bill" - two confirmations and a reason are required. Sales and the cash-up are corrected, and you can charge again correctly; the cancellation stays in the log with the reason and who did it.

How do I do the end-of-day cash-up? What if the cash doesn't match?
Admin → "Cash-up · Report" (or from the register under the staff member's name). The system compares recorded sales with the real cash in the drawer, after the opening float you entered; any difference shows as a number right away, and you can look back at the cancel and discount log to see why. When the cash-up is done, the day's summary is sent to LINE (for shops linked to LINE).

Printers, equipment and features

Which printer should I buy?
An Epson TM-series receipt printer with LAN or Wi-Fi, bought anywhere - not from us. The one condition: it must join the shop Wi-Fi (or a LAN cable). USB-only or Bluetooth-only models do not work; check the spec for "Ethernet (LAN)" or "Wi-Fi" before buying. The free tier includes 1 printer.

How do I connect a printer? I can't find the IP address.
No IP address hunting - the free app finds the printer by itself. Turn the printer on, put it on the same Wi-Fi as the register phone, open the app and the "Let's connect a printer" screen starts searching. Tap the printer it finds, a test slip prints, answer "It printed" and it is saved.

Can I use FriPos without a printer?
Yes. FriPos sells normally with no printer: the bill shows on screen for the customer, and payment shows a PromptPay QR with the amount on screen. Add a printer later whenever you want paper kitchen tickets or receipts.

The printer isn't printing - what do I check? Are the tickets lost?
Check top to bottom: error light on the printer; paper out or jammed (the most common cause); paper loaded upside down (comes out blank); is the router the printer uses on; power the printer off, wait 10 seconds, on again. Meanwhile nothing is lost - tickets wait in "Recovery" and print in one go once it's fixed; with more than one printer you can redirect to another.

What is table QR self-ordering and how do I start?
Customers scan the QR on their table with their own phone, browse the menu and order; the order goes straight to the register and kitchen, no app to install. Included from the 499 THB tier (15 tables; 30 tables on 999 THB) and works as soon as you upgrade. Print the table QRs from Admin → "Table QR" - each QR is fixed to its table, so you print the cards once.

What is the kitchen display (KDS)? Can it replace paper tickets?
A tablet or phone placed in the kitchen where orders line up by themselves - use it instead of paper tickets or alongside them. The "Cook" view groups identical items (e.g. "fried chicken: 5 plates now"), the "Serve" view is per table; tap to clear when done or served. Included from the 499 THB tier; open it from the "เกมครัว" (Kitchen game) tile in admin.

Can I set a service charge or VAT?
Yes. Admin → Settings: enter a service charge (%) and tax (%); they appear on bills and receipts automatically. Shops whose prices already include everything can leave both at 0.

Can I change the screen language? Which languages are there?
Yes - 5 languages: Thai, English, Chinese, Japanese, Korean. Pick it with the language switch at the top of admin and every register in the shop changes together. Menu names stay as typed (not translated); the customer QR page follows the customer's own phone language.

I forgot my PIN. I lost the shop link. What now?
Staff PIN: the owner changes it in Admin → Staff settings. Owner PIN: request a new one through the FriPos official LINE; the shop link you saved when creating the shop is used to confirm you are the owner. Lost the shop link: look on a staff phone, in browser history, in your own LINE chat, or the QR you saved at creation.

Pricing

Is FriPos really free? What does the free tier include?
Yes - 0 THB forever, not a trial, no card, no contract. The free tier includes ordering, billing and checkout, PromptPay QR on screen, 2 devices synced in real time (web + app), 1 printer (hardware sold separately), AI menu setup from photos (the free tier reads 30 photos in total, and typing items in yourself stays free after that), sales records with best/worst sellers (ABC), a daily summary to LINE, and the app keeps selling when the internet is down. No percentage of your sales is taken.

How much does FriPos cost? Which tiers are there?
Free tier 0 THB forever, plus three paid tiers: 299 THB/month (per-staff sales, cancel/discount log, 3rd device, 2nd printer, daily report), 499 THB/month (customer QR ordering for 15 tables, digital menu book, kitchen display, 5 devices, 3 printers), 999 THB/month (staff clock-in + automatic payroll, deep reports, AI prep forecast for tomorrow, 10 devices, 5 printers, QR for 30 tables). Each tier includes everything below it; prepaid, no contract, no percentage of sales.

How many phones can I use? How are they counted?
Free 2 / 299 THB 3 / 499 THB 5 / 999 THB 10 devices, counting web and app together and only devices in use right now (an open admin screen counts as 1). Close it and the slot frees immediately; an idle device frees its slot by itself, so swapping phones needs no request.

How do I cancel or downgrade? Do I lose my data?
There is no cancellation procedure because tiers are prepaid - no card on file, no auto-charge. Simply don't pay the next period and the shop returns to the free tier when it expires. Nothing is lost: sales and menu stay complete, only the higher-tier screens are hidden, and paying again restores them the same day.

Your data

Who owns the shop data? Can I export it?
It belongs to the shop. Download every record as one ZIP with a single tap in Admin → Settings → "Your data is yours" - CSV tables that open in Excel: orders, payments, menu and the other logs. You can take everything with you even if you stop using FriPos.

My phone broke or got lost - is the shop data gone?
No. The data lives in the cloud - open the same shop link on a new phone and continue where you left off. The server side also backs up every shop automatically every day.

How do I delete practice data from before opening? Can it be undone?
Admin → Settings → at the bottom "Delete practice data (before opening)", confirmed twice (a warning, then the owner PIN). It removes sales records, orders and payments; menu, tables, staff and printers stay. It cannot be undone - it deletes all sales records, which is exactly why two confirmations are required.